Refund & Returns Policy - Shreeyu Herbal

At Shreeyu Herbal, we are dedicated to ensuring your satisfaction with our herbal products. If you are not completely satisfied with your purchase, we’re here to assist you. Please read our Refund & Returns Policy carefully to understand our procedures and timelines for returns and refunds.

Returns & Refunds Eligibility (Within India)

• Eligible for Return: We accept returns for products that are [Specify conditions for return, e.g., damaged upon arrival, defective, incorrect item received, or if you offer returns for any other reason like dissatisfaction within a timeframe].
• Timeframe for Returns: You must initiate a return request within [Number, e.g., 7, 10, 14] days of receiving your order. After this period, unfortunately, we cannot accept returns.
• Condition of Items: To be eligible for a return, your item must be [Specify condition for returned items, e.g., unused and in the same condition that you received it. It must also be in the original packaging.] [You might specify if seals must be unbroken for certain product types].
• Return Shipping: [Specify who is responsible for return shipping costs. Options: Free returns for valid reasons, customer pays for return shipping, conditional free return based on reason etc.]
  • Option 1 (Free Returns for Specific Reasons): “We offer free return shipping for eligible returns within India, specifically for [State reasons e.g., damaged, defective, incorrect items]. For returns due to other reasons [e.g., change of mind], the customer is responsible for return shipping costs.”
  • Option 2 (Customer Pays Return Shipping): “Customers are responsible for the cost of return shipping within India, unless the return is due to [State your exceptions e.g., damaged or incorrect items sent by Shreeyu Herbal].”

Returns & Refunds Eligibility (International)

• Eligible for Return: We accept returns for products that are [Specify conditions for return, similar to domestic, but consider international return logistics. You might be more restrictive here.].
• Timeframe for Returns: You must initiate a return request within [Number, e.g., 10, 15] days of receiving your order. Due to international shipping times, this timeframe might be slightly longer than domestic.
• Condition of Items: To be eligible for a return, items must be [Specify condition for returned items. Likely the same as domestic: unused, original packaging etc.].
• Return Shipping: Customers are responsible for all return shipping costs and any associated customs duties or taxes for international returns.

Refund Process

• Initiating a Return: To initiate a return, please contact us at care@shreeyuherbal.com with your order number and details of the product you wish to return and the reason for return. Please attach images if the product is damaged or incorrect.
• Return Approval: Once your return request is received and inspected, we will notify you of the approval or rejection of your return via email.
• Return Shipping (After Approval): If your return is approved, we will provide you with instructions on how to return the product. [If you are providing return shipping labels, mention you will send those. If customer pays, explain they need to ship it to a specified address.]
• Refund Processing: Upon receiving the returned item and verifying its condition, we will process your refund. Refunds will be credited to your original method of payment within [Number, e.g., 5-7, 7-10] business days. Processing times may vary depending on your payment provider.
• Refund Amount: [Specify if you offer full refunds or if there are any deductions, e.g., restocking fees, original shipping costs (if applicable). ]
  • Example for Full Refunds: “We offer full refunds for eligible returns, excluding any original shipping charges (if applicable), provided the product is returned in acceptable condition as per our policy.”
  • Example for Potential Deductions: “Refunds will be for the product price only. Original shipping charges are non-refundable, and a [Percentage or fixed amount] restocking fee may apply in certain circumstances, such as returns requested for reasons other than product defect or error on our part.”

Non-Returnable Items

• [List any items that are non-returnable. Examples specific to herbal products could be:]
  • [Items that are opened or partially consumed due to hygiene reasons.] (This is common for consumables like herbal supplements or skincare).
  • [Products sold as part of a bundle or set, may need to be returned as a whole set.]
  • [Products marked as non-returnable or final sale.]
  • [Gift cards.]

Important Information

• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us within [Number, e.g., 24-48] hours of receiving your order at care@shreeyuherbal.com with photographic evidence. We will arrange for a replacement or refund as appropriate.
• Refund Delays: Shreeyu Herbal is not responsible for delays in refund processing that are beyond our control, such as bank processing times or technical issues with payment gateways.
• Exchanges: [If you offer exchanges, explain the process here. If not, state you don’t offer direct exchanges.]
  • Option 1 (Exchanges Offered): “We offer exchanges for damaged or defective items, or incorrect items received, subject to product availability. If you wish to exchange an item, please indicate this when you contact us at care@shreeyuherbal.com. “
  • Option 2 (No Direct Exchanges – Return & Re-order): “Currently, we do not offer direct exchanges. If you wish to exchange an item for a different product, please return the original item for a refund (if eligible as per our policy) and place a new order for the desired product.”

Contact Us

For any queries or concerns regarding returns and refunds, please feel free to contact us at care@shreeyuherbal.com.

We appreciate your trust in Shreeyu Herbal and are committed to providing you with quality herbal products and excellent customer service.